How long have you been established?
Firpress first opened its doors in 1985, we have been providing quality print and design services for over 30 years. We work with businesses in both the local area and nationally throughout the UK. We pride ourselves on excellent customer service and providing the best quality printing.
Do you accept online payments?
At the present time we do not accept payments online, once you place an order online we will contact you regarding payment. We accept payments over the phone via a debit or credit card. If you live in the local area you can also pop into our office to pay in person.
Can I pay by cheque or bank transfer?
Yes but funds will have to be cleared before your order can go into production.
What if I want to cancel my order?
Any costs incurred for work already in production or completed up to the date of written cancellation will be charged for and be deducted before any refunds are made.
Why do you send me a proof when I have supplied the artwork?
This is so that you can check that everything you see is correct. Images and text can drop out of PDF’s, fonts don’t always embed and pages can be corrupt. It also gives you the opportunity to make sure you have uploaded the correct file for printing.
What file types do you accept – can I send a Word document?
We prefer hi-res PDF files. We will not accept Microsoft Word, Powerpoint, Excel or Publisher files for printing purposes.
What is a PDF?
PDF stands for Portable Document Format. It is used for transferring files between computers and ensures that the file displays exactly the same to the end user as it did to the creator, regardless of differences in their computer systems. Whilst a PDF might look OK on screen it must meet certain criteria to ensure that it prints correctly. A PDF meeting these criteria is print-ready. The most important criteria that must be met for a print-ready PDF are:
Any fonts used must be embedded or the text outlined (turned into a graphic). A font used on your system might not be available on our system, and this can cause the PDF to display incorrectly.
If printing to the edge of the page the PDF must have bleed information. Ideally we prefer 2mm bleed on all edges, unless it’s a booklet in which case we would prefer no bleed on the inside edge.
The PDF must contain colours defined in CMYK or Pantone spot colours. It must not contain RGB colours, as these are only suitable for viewing on screen. We can convert your RGB colours to CMKY but they will change and become darker or lighter depending on the colour used.
Images must be at least 300dpi at the size they will be printed.
How do I send my file?
Once payment has been made and you have an order reference number you can upload your file via the ‘Send File’ tab above. It’s free and easy to use.
If you have multiple files/images put them in a folder and use your computer’s compress facility to zip them – for Mac: select folder > File menu > compress – for Windows: select folder > right click > send to > compress
What is Full colour printing?
This is also called process printing and uses four colours to reproduce all the different colours and shades that you might see on the pages of a brochure for example. The colours are often referred to as cmyk – cyan, magenta, yellow and black – which is why we ask you to set up your artwork/images in this format so that they will print correctly and you will avoid undesirable results.
What is GSM?
This is the weight of the paper, the higher the number the heavier or thicker the stock. For example 80gsm is often used for photocopying. 90-100gsm is used for letterhead and with compliment slips. 150-170gsm is a good weight for leaflets and brochures. 200gsm and above is referred to as card or board rather than paper.
What is bleed?
This is an extra amount of the background/image which extends beyond the trimming edge of the page. This ‘extra’ gets chopped off when the page is trimmed to finished size. We need it so you don’t see little strips of white at the edges of the finished job.
Can you offer custom printing?
Yes we can. What you see on our website a selection of what we print. Please use the ‘Contact’ tab on the menu bar and detail your job specifications. We will get back to you quickly with some pricing options.
How long will it take to receive my completed order?
Once we have approval to print most orders are produced within 5-7 working days. Delivery is usually 1-2 days. As you browse through our site please check the ‘Specification’ section at the bottom of each page, it will detail how the standard turnaround time for that particular job. Some jobs take longer for us to produce than others.
How will my order be delivered?
You will receive your order via a reputable transport company or if it’s within a 30 mile radius of Workington by our own van.
Can we track our delivery?
Yes, if it is coming via a transport company we will supply a consignment number.