Terms and Conditions

These Terms and Conditions apply to all orders and supersede all others.
Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
Quotations are only valid for 30 days after the initial quote date. Any price or quotations is subject to change at any point without notice, including advertised offers.

All offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and Firpress is subject to our acceptance of the order.
An instruction to proceed with artwork will be deemed as acceptance of the quote. If the customer decides to cancel the order after receiving proofs, then Firpress reserves the right to charge for all work undertaken.

Firpress shall incur no liability for any errors not corrected by the customer where the customer has been provided with proofs. The customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to Firpress’s judgement, changes therefrom made by the customer shall be charged extra.
PDF supplied files – Please note proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
If whilst performing a standard or advanced (proofing) check, Firpress discovers that the Artwork provided by the customer is defective or incorrect, Firpress will notify the customer. It is the customers responsibility to either provide the corrected artwork or give permission in writing for Firpress to the make the necessary changes (charges may be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk.
Firpress will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
Final Proofs – Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email or post.
Where the customer specifically waives any requirement to examine proofs Firpress is indemnified by the customer against any and all errors in the finished Work.
Colour proofs – The Customer can request paper or PDF screen proofs to be created for an additional charge. The print image of a paper proof prepared in digital printing contains minor variations from the printed material to be produced in offset printing, because of the different printing technology. This applies even more to screen proofs, because of the screen display on your computer or mobile device screen, Firpress nevertheless strives to create proofs as close as possible to the original.
We do not give any assurance that the colours of products supplied will exactly match those displayed on
your monitor or other printing systems. Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, as well as any applied lamination or varnish, Firpress will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of these processes.
Variations in quantity Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work being allowed for overs or unders the same to be charged or deducted, unless otherwise agreed in writing.
Electronic Files
It is the customer’s responsibility to maintain a copy of any original Electronic File provided by the customer.
Firpress shall not be responsible for checking the accuracy of supplied input from an electronic file unless otherwise agreed in writing.
Without prejudice, if an electronic file is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action Firpress may make a charge for any resulting additional cost incurred or may reject the file without prejudice to his rights to payment for work done/material purchased.
It is the customer’s responsibility to maintain a copy of any Electronic files (artwork) created by Firpress for the customer.

Completion and delivery times are a guide only, time is not of the essence in any contract with the customer. Firpress will make every reasonable effort to meet the scheduled despatch dates. However, there are times, in a production environment, where this may not be possible. Therefore, shipping dates are estimates, not guarantees. Firpress does not accept responsibility for missed ship dates or any loss suffered due to missed ship dates. Unless otherwise agreed in writing, (in which case an extra charge may be made) delivery will be to kerbside at the customer’s address and the customer will make arrangements for off-loading and for any additional transportation to its storage facility.
Subject to any agreement as per above, delivery involving difficult access and/or unreasonable distance from vehicular access shall entitle Firpress to make an extra charge to reflect its extra delivery costs.
Should expedited delivery be agreed Firpress shall be entitled to make an extra charge to cover any overtime or any other additional costs.

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address sales@firpress.co.uk, please make sure to include your job number in the subject line.
In order to qualify for a full refund, you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue. If it is accepted a refund is due, we will notify you of any refund due to you via email and process the refund within 30 days of the day the refund was confirmed.
If, when delivered, the printed product cannot be used because there is no packaging, or the contents’ are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our Customer Service team on 01900 68141 to inform us of the issue so we can proceed and reprint your order immediately.
We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

Our terms of payment are strictly 30 days from the date of invoice and must be adhered to, unless otherwise agreed in writing by Firpress.
Non-account Payments must be made by credit card or debit card or by PayPal at the time of placing an Order which is accepted by Firpress. Payment in full will be taken at this time and the Contract will be in force. Should payment not be received in full or be ‘charged back’ to Firpress for any reason, the title and ownership of any Order supplied will immediately return to Firpress and must be returned immediately to Firpress by the customer at the customers cost.
The customer undertakes that all details provided to Firpress for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of Firpress and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. Firpress reserves the right to obtain validation of Firpress’s credit card, debit card or PayPal details before accepting the customer’s order.

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

All prices quoted are exclusive of VAT. Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. The customer shall be responsible for any other taxes applicable in the territory to which the Goods are sent.
Additional carriage charges will be charged at standard VAT Rate.

No goods will be delivered on accounts which remain unpaid 30 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the HSBC Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Firpress shall not be liable for any loss to the customer arising from delay in transit not caused by Firpress.

All electronic artwork (including PDF proofs, original DTP files and purchased stock images) and material, metal, film, glass and other materials, with either physical or electronic, owned by Firpress and used by us in production of type, [plates, moulds, stereotypes, electrotypes, film-setting, negatives, positives and the
like shall remain our exclusive property. Such items when supplied by the customer shall remain the customers’ property
Electronic artwork may be deleted and CTP plates or other work effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged. Supplied electronic artwork will normally be held for a maximum of 3 months.

Except in the case of a customer who is not contracting the course of a business not holding themselves out as doing so, customers property and all property supplied to Firpress by or on behalf of the customer shall while it is in the possession of Firpress or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer shall insure accordingly.
Firpress shall be entitled to make a reasonable charge for the storage of any customer’s property left with Firpress before receipt of the order or after notification to the customer of completion of the work.

Firpress may reject any paper, plates or other materials supplied or specified by the customer which appears to him to be unsuitable. Additional costs incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by Firpress in ascertaining the unsuitability of the materials, then that amount shall not be charged to the customer.
Where materials are so supplied or specified, Firpress will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials supplied or specified.
Quantities of materials supplied shall be adequate to cover normal spoilage.

If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, Firpress without prejudice to other remedies shall:
have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such a charge to be an immediate debt due to him, and
in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such a manner and at such price as he thinks fit and to apply the proceeds towards such debts.

Firpress shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or as in infringement the proprietary or other rights of any third party.
Firpress shall be indemnified by the customer in respect of any claims, costs, and expenses arising out of any libellous matter or any infringement of copyright, patent, design or any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

Firpress shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike, or other action taken by employees in contemplation of furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract.
During the continuance of such a contingency the customer may by written notice to Firpress elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.

Title to the Goods shall not pass to the customer until payment in full of the price therefore. Until such payment the customer shall have possession of the Goods as bailee for Firpress and shall store the Goods in such a way as to enable them to be identified as the property of Firpress provided that if the customer is purchasing the Goofs for resale the customer may as agent for Firpress sell and delivery of the Goods to a third party in the ordinary course of the customer’s business on condition that until such payment as aforesaid the customer shall hold all proceeds of such sales in trust for Firpress and in separate account. The customer hereby assigns Firpress all rights and claims which the customer may have against its customers arising from such sales until payment is made in full as aforesaid
Firpress reserves the right to re-possess any Goods in respect of which payment is overdue and thereafter to re-sell the same and for this purpose the customer hereby grants an irrevocable right and licence to Firpress’s servants and agents to enter upon all or any of its premises with or without vehicles during normal business hours. This right shall continue to subsist notwithstanding the termination of the Contract for any reason and is without prejudice to any accrued rights of Firpress there under or otherwise.

Firpress is committed to upholding your privacy as a valued customer, prospective customer or user of our website. The personal data about you that we collect, process or use (‘Data’) is held securely and treated in accordance with our Privacy Policy. Whenever you give us Data, you are agreeing to its collection and for us to process it as explained at the time of collection. Further information can be found in our Full Privacy Policy which is available on request.